Privacy Policy

1. Information We Collect

We collect information you provide directly, such as your name, email address, phone number and the details of your cleaning request. We also collect limited technical data such as your IP address and browser information to maintain security and improve our services.

2. How We Use Your Information

We use your information to:

• Respond to quote requests and booking inquiries.
• Schedule and manage cleaning appointments.
• Send service updates and reminders.
• Improve our website and customer experience.
• Comply with legal obligations.

3. Legal Bases (GDPR)

Where applicable, we process personal data based on your consent, on the performance of a contract with you, or on our legitimate business interests, which we balance against your rights and interests.

4. Your Rights (CCPA / GDPR)

Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal information, and to withdraw consent at any time. To exercise these rights, contact us at info@cocoshomeimprovement.com.

5. Cookies

We use essential cookies for site functionality and, with your consent, analytics and marketing cookies. See our Cookie Policy for details.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve disputes.

7. Data Sharing

We do not sell your personal information. We share data only with service providers who help us operate our business (such as email and scheduling tools), under confidentiality agreements.

8. Security

We apply reasonable technical and organizational safeguards to protect your personal information, including encryption in transit and strict access controls.

9. Contact

For questions about this policy or to exercise your rights, contact us at info@cocoshomeimprovement.com or (309) 270-6999.